General sales terms and conditions

Business information

Business name: OneWheel

Geographical address of the business:

Mieregemstraat 193
1785 Merchtem

E-mail address:

Phone number: +32 474 42 77 43

Enterprise number: BE0720.348.229

VAT number: BE0720.348.229


Article 1: General provisions

The e-commerce website of OneWheel, a one-man business with its registered office at 1785 Merchttem, Mieregemstraat 193, VAT BE 0720.348.229, provides its customers with the option of buying products from its webshop.

These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of OneWheel, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by OneWheel.

Article 2: Price

All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear.

Any shipping, reservation or administration fees that are charged must be specified separately.

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.


Article 3: Availability

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for OneWheel. With respect to the accuracy and completeness of the provided information, OneWheel is solely bound to obligation of means. OneWheel is in no way liable in event of obvious material or printing errors.

If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.

The product selection is valid while stocks last and may at any time be changed or withdrawn by OneWheel. OneWheel cannot be held liable for the non-availability of a product.


Article 4: Online purchases

The Customer has the possibility to buy the articles of OneWheel online. The purchase is established at the moment that the Customers receives a confirmation email of OneWheel.

The Customer may choose between the following payment methods:

  • via bank transfer/maestro
  • via VISA
  • vis MasterCard
  • via PayPal

The products that are offered via this e-commerce website form an offer that is interdependent of the terms of acceptance by OneWheel.

OneWheel is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to the order or any other order or agreement involving the Customer.


Article 5: Delivery and execution of the agreement

The articles will be delivered with the Customer at the date indicated in the confirmation email. If any shipping, reservation or administration fees are charged, these will be specified separately.

Articles ordered via this webshop will be delivered in Belgium.

Delivery occurs by OneWheel.

Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order.

Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to OneWheel.

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission from the Customer to transport the goods and this option was not offered by OneWheel.


Article 6: Retention of title

Delivered articles remain the exclusive property of OneWheel until the moment the Customer pays for the goods in full.

If necessary, the Customer undertakes steps to inform third parties of the retention of title belonging to OneWheel, e.g. to anyone who would attempt to seize articles that are not fully paid for.


Article 7: Right of withdrawal

The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from OneWheel.

The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.

The right of withdrawal period will expire 14 calendar days after the date when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier.

To exercise the right of withdrawal, the Customer must notify OneWheel, Mollemstraat 32a, 1785 Brussegem, in an unambiguous statement (e.g. in writing by post, fax or e-mail) about their decision to withdraw from the agreement. The Customer may use the attached template withdrawal form, but it is not obligatory.

To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.

In any event, the Customer has no later than 14 calendar days from the day that they notify OneWheel of their decision to withdraw from the agreement to send back or hand over the goods to OneWheel, Mieregemstraat 193, 1785 Merchtem. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

The direct costs for returning the goods shall be borne by the Customer.

The direct costs of returning the goods shall be borne by the Customer. The costs are estimated at a maximum of approximately 50 EUR.

If the returned product is reduced in value in any way, OneWheel is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.

If the Customer withdraws from the agreement, OneWheel shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that OneWheel was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, OneWheel may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.

Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by OneWheel will not be refunded.

OneWheel shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.


Article 8: Guarantee

The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.

To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.

For articles purchased online and delivered to the home of the Customer, the Customer must contact the OneWheel customer service and return the product at their own expense to OneWheel.

Upon detection of a deficiency, the Customer must inform OneWheel as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.

The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.

The guarantee neither applies to articles with a short life span or wearing parts.

Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

The guarantee is not transferable.


Article 9: Customer service

The OneWheel customer service can be reached at phone number +32 478 76 07 47, via e-mail at or by mail at the following address: Mieregemstraat 193 1785 Merchtem. Any complaints can be made through the aforementioned customer services contact methods.


Article 10: Penalties for non-payment

Without prejudice to the exercise of any other rights that OneWheel is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.

Without prejudice to the foregoing, OneWheel is entitled to take back the unpaid or incompletely paid for articles.


Article 11: Privacy

The responsible party for processing information, OneWheel respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal information.

The personal information you share with us is used only for the following purposes: the execution of the agreement entered into, the processing of the order, sending of newsletters, advertising and/or marketing purpose. We treat your information as confidential and shall not communicate, rent or sell it to third parties.

You have a statutory right to access and eventually correct your personal information. Subject to proof of identity (copy of identity card), you may receive a free paper record of your personal information by sending a written, dated and signed request to OneWheel, Mollemstraat 32a 1785 Brussegem, If necessary, you can also request the correction of information that is inaccurate, incomplete or irrelevant.

In the case when information is used for direct marketing purposes: You may preclude the use of your information for direct marketing purposes at no cost to yourself. To do so, you can always contact us in the aforementioned manner at OneWheel, Mieregemstraat 193 1785 Merchtem,

The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. Your password is stored in encrypted form and thus OneWheel has no access to your password.

OneWheel saves online (anonymous) visitor statistics in order to determine which webpages are accessed on the internet website and to what extent.

If you have any questions about this privacy statement, please contact us at +32 478 76 07 47 or


Article 12: Use of cookies

When you visit the website, “cookies” may be stored on the hard disk of your computer. A cookie is a text file that is placed by the server of a website via the browser on your computer or on your mobile device when you access a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device.

“First-party cookies” are technical cookies used by the visited site itself and are intended to allow the website to operate in an optimal manner.

“Third party cookies” are cookies that do not originate from the website itself, but from other websites, e.g. an existing marketing or advertising plug-in. The visitor must first provide their consent to allow such cookies from the website – this may occur via a bar at the bottom or top of a webpage, with a reference to the associated policy that does not prevent further surfing of the website.

You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive. To do so, you must change the settings of your browser (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.

If you use our website, you agree to the use of cookies.


Article 13: Invalidation - non-relinquishment

If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by OneWheel to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.


Article 14: Amendments to the Terms

These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of OneWheel In case of inconsistencies, the present Terms take precedence.

OneWheel has the right to change these Terms at any time without further notice. Any purchase after these changes means that the Customer accepts the new Terms.


Article 15: Proof

The Customer accepts that electronic communications and backups shall serve as furnishing of proof.


Article 16: Applicable law - jurisdiction

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Only the courts of the Brussels district have jurisdiction in the case of any disputes.


Article 17: UNIZO e-commerce label

OneWheel endorsed the Rules of the UNIZO e-commerce label. A copy of these Rules and the access to the UNIZO complaints procedure is available via